True To Brown Vitamin C Serum 20%

There's been an increase in scams through phone, SMS, WhatsApp, emails, and more.

Please Note: Journey Skincare never asks for payments for products or promotional activities outside our official platform. We also do not ask for payments to join contests, lucky draws, or to get free gifts.

If you get any suspicious messages, please be careful. You can contact our customer care on info@thejourneyskincare.com to check if it's genuine.

Report Fraud If you suspect a scam, report it on the Chakshu Portal to the Department of Telecommunications (DOT).

Stay safe and protect your information.

Please do not accept an order where the seal of the packaging has been tampered with. If you receive a tampered order, please refuse the order at the time of delivery. Acceptance of a tampered or damaged package will automatically disqualify you from any return claims for physically damaged / defective products, an incorrect product, or missing accessories.

An item may be eligible for replacement or store credit after verification by our Customer Delight Team in the following cases:

Wrong product(s) (Only unopened and unused products will be accepted for returns)
Damaged Product(s)
Quality Issues
Missing Products(s)
Expired Product(s)
In case of missing/wrong products in your order, please get in touch with our Customer Delight team within 48 hours of the order delivery. Requests received after 48 hours would not be accepted.

An Item would not be eligible for return and replacement in the following cases:

Product is received in physically damaged condition.
Product is opened, used, or altered.
Product is returned without original packaging (including label tags, price tags, freebies and other accessories, mono cartons) or if original packaging is damaged.
Serial number or barcode on the product and / or product packaging has been tampered with.
The return/ replacement request is generated (i) beyond 48 hours from delivery for damaged / missing product; or (b) beyond 7 days from the date of delivery.
We will verify the return / replacement request and initiate replacement, refund of amounts or store credit accordingly. Please note that replacements will depend upon stock availability.

Refunds will be credited to the source account within 5-7 business days from the date of initiation of refund. You acknowledge that after initiation of the refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider’s terms and conditions.

Please note that separate return / refund rules may apply for certain marketing campaigns or sale periods, which Journey Skincare may display on its Website from time to time.

We reserve the right to cancel any order without confirming with the customer at any time.